Even with the best cancellation policy in place, from time to time a guest will have to call in to cancel an appointment.  Excusable offenses include: “My water just broke”, “My husband’s girlfriend just called”, ”The police just called…they have my son”, and “I am sick…and it’s contagious”. When these circumstances arise I am usually the most understanding skincare boss on the planet. BUT, then there are those excuses that just make me roll my eyes, throw the phone and shake my head in disgust. This list includes: “the dog ate my homework”,  “I’m terribly hung-over”,  “I forgot”, ” I am on vacation”, and “I changed my mind”. I honestly have heard it all. On my best day, I am understanding and depending on the circumstances I might even relax my cancellation fee. However, on my worse day and with the most pathetic excuse, I want to yell, shout obscenities and yell the following into the other end of the phone…..

”We gave you a confirmation call honey….what did you think it was for?”

“I lose money when you don’t show up”

“Just tell my kids they have to eat Chef Boyardee everyday for the next two weeks”

“I’ll just tell the water company…I’ll pay you when my client reschedules”

“Thank you for making me get out of bed for nothing”

“So I rushed back from lunch for what?”

“How RUDE”

“So you just think its cool to disrespect my time”

“Grow up”

“You do know I am running a business”

“I hope your gynecologist cancels on you in the midst of a personal crisis”

“You suck”

”Your service privileges have been revoked”

”You are going on THE LIST”

“This is RIDICULOUS”

What’s your favorite one liner for when guests cancel?

Have A Great Laugh!

XOXO

BYM